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Frequently Asked Questions


What functions do your ATMs provide?
What about service fees?
What is your lead time?
What type power and transmission line is required?
What do I have to provide?
What does Triangle ATM provide?
Why do I want an ATM at my place of business?
How do I handle customer problems with transactions?
What do I do when a customer uses my ATM and doesn't receive any money but thinks they got charged?
What cards are accepted by your ATMs?

 

What functions do your ATMs provide?

Customers will have the choice of the following options:

  • Cash Withdrawals.
  • Transfer funds between accounts.
  • Balance of accounts.
What about service fees?
  • Lower than area bank fees.
  • No cost for balance inquiries or transfers.
  • In the transaction process, the customer is made aware of these possible charges and has to agree to them to complete a transaction.
What is your lead time?

ATMs can be delivered and installed within two weeks of request.

What type power and transmission line is required?

A 110V line for power and a phone line for the transmission of transactions. The machine dials a 1-800 number.

What do I have to provide?

Nothing.

  • There are NO installation fees, NO monthly charges, NO insurance costs, and NO maintenance costs.
  • All that is required is 1.7 square feet of floor space. That’s it!
  • The only direct impact the machine will have on your business is increased sales.
What does Triangle ATM provide?

Everything.

  • The industry’s most reliable ATM machine.
  • We stock and maintain the cash supply. Not a dollar of your money is ever used in the machine.
  • We personally service our machines.
  • As a locally owned business, we monitor the balances and operation of the machines and are always there to eliminate any concerns you may have.
Why do I want an ATM at my place of business?
  • Builds Foot Traffic — People depend on ATMs for cash. An ATM brings together both merchant and consumer.
  • Builds Sales — Customers that use ATMs spend 23% more than non-ATM customers.
  • Builds and Increases Customer Loyalty — ATMs bring customers back to your business. ATMs bring people back to an establishment because customers want convenience.
How do I handle customer problems with transactions?

During the course of daily operations, your customers may experience an occasional transaction difficulty. In most cases, these difficulties are not with the ATM itself, but rather with the customer's card or account.

  • If your customer receives one of the following messages...
    • Personal identification number entered is not correct/Invalid PIN number.
    • Unauthorized usage. Your card is not valid.
    • Temporarily unable to process.
    …the card may be refusing to "read." Wiping the card with a soft cloth or tissue may clear it. However, the magnetic strip on the back is sensitive and can become deactivated through proximity with other cards or other magnetic-reading equipment. If the above message is repeated, refer the customer to the card-issuing institution.

  • If your customer receives one of the following messages...
    • You have selected an invalid transaction or account.
    • That transaction is not available from this terminal.
    • Sorry, you are restricted from using this ATM.
    • Your maximum daily withdrawal limit has been reached.
    • Bank unavailable.
    …refer them to the card-issuing institution.

  • If a cash-dispensing error occurs (the customer receives too little cash or too much?)...

    ...ATM network rules and regulations require that such errors be managed by the card-issuing institution. Refer the customer to that institution.
What do I do when a customer uses my ATM and doesn't receive any money but thinks they got charged?
  • Please do not give the customer money out of your cash register as this may complicate matters in resolving the transaction error.
  • Have the customer call 1-800-769-2826 at IMS and report the discrepancy; they will be asked to provide the following:
    • Customer’s name and phone number.
    • First 4 and the last 4 digits of their card number.
    • Terminal I.D. #, and sequence #, which can be found on the receipt.
    • Time of transaction.
    • Amount requested and amount received.
  • IMS will research the transaction and resquest a journal copy of the transaction. This is all handled by Triangle ATM.
What cards are accepted by your ATMs?
  • Affin
  • American Express
  • Cirrus
  • Cirrus International
  • Credit Union
  • MasterCard
  • NYCE
  • PLUS
  • Pulse
  • Pulse International
  • Quest
  • Star
  • The Exchange
  • Visa

 

Chapel Hill, North Carolina
919.452.1781
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